Customer Service Officer

Ardo supplies its continuously growing markets around the world with high quality frozen vegetables, herbs, and fruit with 4000 employees and 17 production sites in 8 countries. The family business sells in more than 100 countries and has a turnover of more than 1.4 billion euros. Ardo's mission is to preserve the gift of nature as pure as possible. Ardo achieves this goal thanks to an integrated network of growing areas, production units, freezing units, packaging equipment, appropriate logistics and thorough quality control. The group's know-how and flexible structure ensure that it can respond quickly to new trends and that innovative products can be brought onto the market quickly. More info on www.ardo.com.

As an internal contact person for our customers, you are part of our Ardo Group Customer Excellence Team in Ardooie, which monitors a worldwide customer portfolio within the industry, retail, and foodservice markets. As part of our company's growth, we are looking to strengthen this team. Your priority as a Customer Service Officer (Industry) is the satisfaction of our customers in the industry department, by providing excellent service (supported by departments such as Sales, Supply Chain, Finance, and the other local Ardo sites). In this role, you will complement with sales assistant duties: such as marketing support, trade fair follow-up, ... The scope of the role is to:

  • Guard the customer service 'order to cash' process, in cooperation with Sales, Finance, Quality, Supply Chain, Logistics, and Expedition.
  • Manage a divers customer portfolio:
    • Order intake, available stock check, and when needed: propose alternatives.
    • As a problem solver, you think ahead of customer requests.
    • Thanks to your organizational & coordination skills, you ensure requested deliveries arrive on time.
    • You keep your clients always informed.
    • Optimize export/import logistics and internal flows.
  • Analyze key Master Data:
    • Involvement in item screening & item creation, initiated by sales (support).
    • Initiate customer creation, providing all relevant customer data to Finance.
  • Complaint and return management:
    • Assure a timely and consistent complaint analysis and feedback to the customer.
    • An internal investigation and follow-up of the complaint, liaising with other internally involved departments where needed (e.g., Quality, Finance). 
    • Route cause analysis.
  • Business improvement:
    • You take initiative to optimize processes.
    • You are a constructive team player who helps us to grow in a structured way.
    • Besides the day-to-day business, you engage in ongoing projects within customer service.
  • Teamwork:
    • You are flexible and share a team responsibility with your colleagues.
    • You rotate within the team and act as backup for your colleagues.
  • You have a Master’s degree, or you have experience in a Customer-Oriented department, a preference for a large, fast-moving company.
  • You love to take ownership of your portfolio by being proactive and client centric. 
  • You are change agile and love to rotate within a department and take up new responsibilities.
  • You think in a solution and process-oriented way and you embrace change, having a continuous improvement mindset.
  • You speak fluent multiple languages: Dutch, French and English. Any additional language skill is always an extra. 
  • If you operated in an ERP (preferable SAP) driven environment that is a great plus.  
  • You are stress-resistant and eager to learn, you adapt easily to an evolving business context.
  • You have the right communicative skills (to-the-point, constructive) and are a team player.
  • You have a positive attitude and the right motivation to obtain results.
  • A first relevant work experience is recommended, but we also cordially invite enthusiastic young graduates to apply.

We offer you the opportunity to be part of an authentic and sustainable international company, with real growth opportunities and the freedom to actively participate in shaping the business and the opportunity to develop professionally. You will receive a full remuneration package in line with the level of this position. We care for our people and create family-friendly surroundings by offering you the flexibility to work 2 days/week from home.

Madelief Rappelet

Your contact person

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Why work for Ardo?

Global Impact, Local Touch

With 17 units across 8 countries, a turnover of 1.4 billion, and products exported to over 100 countries, your work at Ardo impacts people worldwide. Be a part of an international team that retains a close-knit, local feel.

Career Growth in a Thriving Industry

In our team of around 4000 employees, every individual matters. We offer various opportunities for career growth and skill enhancement in a robust and thriving industry, ensuring you evolve as we grow.

Diverse and Inclusive

Embrace the opportunity to work with diverse teams from around the globe. At Ardo, we celebrate different cultures, ideas, and innovations brought in by our international family of employees.