Customer Service Officer (Overseas)

BE - Ardooie HQ
Customer Service

Ardo supplies its continuously growing markets around the world with high quality frozen vegetables, herbs, and fruit with 4000 employees and 17 production sites in 8 countries. The family business sells in more than 100 countries and has a turnover of more than 1.4 billion euros. Ardo's mission is to preserve the gift of nature as pure as possible. Ardo achieves this goal thanks to an integrated network of growing areas, production units, freezing units, packaging equipment, appropriate logistics and thorough quality control. The group's know-how and flexible structure ensure that it can respond quickly to new trends and that innovative products can be brought onto the market quickly. More info on www.ardo.com.

Your Scope

As an internal contact person for our customers, you are part of our Ardo Group Customer Service Team in Ardooie, which monitors a worldwide customer portfolio within the industry, retail and foodservice markets.

Your priority as a Customer Service Officer is the satisfaction of our customers, by providing excellent service (supported by departments such as Sales, Supply Chain, Finance, and the other local Ardo sites).

As a customer service officer, you work in the team cluster overseas (Asia Pacific, Africa, America’s). Apart from your operational tasks, you take the lead in business improvements projects within the team: grow standardization, efficient orderbook & customs documentation management, initiate additional synergies with other departments (e.g. supply chain), investigate next steps towards document automation, etc.

The scope of the role is to:

  • Guard the customer service “order to cash” process, in cooperation with Sales, Finance, Quality, Supply Chain, Logistics, and Expedition.
  • Act as one team with the Ardo sales team by providing sales support.
  • Export overseas: preparation of shipping documentation in compliance with customs and other regulations.
  • Manage your customer portfolio:
    • Order intake, available stock check, and when needed: propose alternatives
    • As a problem solver, you anticipate on your client’s requests.
    • Thanks to your organizational & coordination skills, you ensure requested deliveries arrive on time.
    • You keep your clients always informed.
    • Optimize export/import logistics and internal flows
    • Export overseas: preparation of shipping documentation in compliance with customs and other regulations.
  • Analyze important Master Data:
    • Involvement in item screening & item creation, initiated by sales (support)
    • Initiate customer creation, providing all relevant customer data to Finance
  • Complaint and return management:
    • Assure a timely and consistent complaint analysis and feedback to the customer
    • Internal investigation and follow-up of the complaint, liaising with other internally involved departments where needed (e.g., Quality, Finance)
    • Route cause analysis
  • Business improvement:
    • You take initiative to optimize processes
    • You are a constructive team player who helps us to grow in a structured way
    • Besides the day-to-day business, you engage in ongoing projects within customer service
  • Teamwork:
    • You are flexible and share a team responsibility with your colleagues
    • You have your own customer portfolio, but act as a back-up for your colleagues

Your profile

  • Professional (or native) level in minimum 2 foreign languages, English is a must.
  • You have a Master’s degree and a relevant experience in export & customs flows. You work very accurate.
  • You think in a solution and process-oriented way and you embrace change, having a continuous improvement mindset.
  • You have an international mindset and think global in setting up and/or implementing procedures. You have a first relevant experience in this.
  • Experience with SAP is a plus.
  • You are stress resistant and eager to learn, you adapt easily in an evolving business context.
  • You have the right communicative and interpersonal skills (to-the-point, constructive) and are a team player.
  • You have a positive attitude and the right motivation to obtain results.

We offer

We offer you the opportunity to be part of an authentic and sustainable international company, with real growth opportunities and the freedom to actively participate in shaping the business and the opportunity to develop professionally. You will receive a full remuneration package in line with the level of this position. We care for our people and create family-friendly surroundings by offering you the flexibility to work 2 days/week from home.

Madelief Rappelet

Your contact person

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Why work for Ardo?

Global Impact, Local Touch

With 17 units across 8 countries, a turnover of 1.4 billion, and products exported to over 100 countries, your work at Ardo impacts people worldwide. Be a part of an international team that retains a close-knit, local feel.

Career Growth in a Thriving Industry

In our team of around 4000 employees, every individual matters. We offer various opportunities for career growth and skill enhancement in a robust and thriving industry, ensuring you evolve as we grow.

Diverse and Inclusive

Embrace the opportunity to work with diverse teams from around the globe. At Ardo, we celebrate different cultures, ideas, and innovations brought in by our international family of employees.