Customer Excellence Teamlead

BE - Ardooie HQ
Customer Service
Permanent contract

Ardo supplies its continuously growing markets around the world with high quality frozen vegetables, herbs, and fruit with 4000 employees and 17 production sites in 8 countries. The family business sells in more than 100 countries and has a turnover of more than 1.4 billion euros. Ardo's mission is to preserve the gift of nature as pure as possible. Ardo achieves this goal thanks to an integrated network of growing areas, production units, freezing units, packaging equipment, appropriate logistics and thorough quality control. The group's know-how and flexible structure ensure that it can respond quickly to new trends and that innovative products can be brought onto the market quickly. More info on www.ardo.com.

Your Scope

As a Customer Excellence Team Lead, you supervise a part of Ardo’s customer service officers and sales support team, who monitor a worldwide customer portfolio within the industry, retail, and foodservice markets. We have a mission to excel in customer satisfaction by providing excellent service (supported by departments such as Sales, Supply Chain, Finance, and the other local Ardo sites).

The scope of the role is to:

  • Take the lead in the daily planning and development/coaching of your team.
  • Support and advise team members in complex cases.
  • Set up the right onboarding & training tools within your team.
  • Act as a stakeholder for your counterparts in other departments, such as credit control, production planning, logistics, …
  • Take the lead in projects within customer service or represent customer service in international projects.
  • Install and monitor processes and KPIs. (e.g., complaint handling, customer activities & interactions).
  • Indulge our teams in digital tools, supporting our day-to-day activities.
  • Act as a key user for SAP integration.

Your profile

  • You have a Bachelor/master’s degree.
  • You have a first leadership experience in a customer-oriented environment, preference in a large, fast-moving company.
  • You love to take ownership & initiative.
  • You are a good communicator and develop an active relationship with your (inter)national stakeholders
  • You think in a solution and process-oriented way, embracing change, with a continuous improvement mindset.
  • You speak fluent Dutch, English, French, and /or German / Italian. 
  • You have the right communicative skills (to-the-point, constructive) and are a team player.
  • Lifelong learning is obvious for you; you love to inspire your team members.
  • You have a positive attitude and the right motivation to obtain results.

We offer

A dynamic family business and an international company. At Ardo you will find the best of both worlds. Your knowledge, skills and dedication are regarded as the company’s driving force.

The freedom to actively participate in shaping the business and the opportunity to develop professionally. We offer an attractive remuneration and extra-legal package. We care for our people and create family-friendly surroundings by offering you the flexibility to work 2 days/week from home.

Madelief Rappelet

Your contact person

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Why work for Ardo?

Global Impact, Local Touch

With 17 units across 8 countries, a turnover of 1.4 billion, and products exported to over 100 countries, your work at Ardo impacts people worldwide. Be a part of an international team that retains a close-knit, local feel.

Career Growth in a Thriving Industry

In our team of around 4000 employees, every individual matters. We offer various opportunities for career growth and skill enhancement in a robust and thriving industry, ensuring you evolve as we grow.

Diverse and Inclusive

Embrace the opportunity to work with diverse teams from around the globe. At Ardo, we celebrate different cultures, ideas, and innovations brought in by our international family of employees.